SHIPPING AND RETURNS

SHIPPING

Orders ship via United Parcel Service (UPS), and we are pleased to offer complimentary Ground delivery to the 48 contiguous states for orders $49+.

Please note that it may take longer than usual to fulfill your order as we work to ensure the health and safety of the teams in our distribution center. We estimate that your order will ship from our warehouse within 4-6 business days, which does not include transit days and may increase the delivery time for UPS Ground shipments. We appreciate your patience and apologize for any inconvenience.

We do not ship on Saturdays, Sundays or the following holidays: New Years Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Black Friday, and Christmas Day.

Note: All orders of $2,000 and above will require a signature upon delivery.

Delivery times for all shipping methods are subject to the UPS holiday schedule. We recommend that you check schedules posted at ups.com prior to placing your order to confirm delivery cutoff dates.

Alaska and Hawaii Delivery

Delivery to Alaska and Hawaii are available via UPS Ground for a flat fee of $15 with a general delivery time of 8–15 business days.

Post Office Delivery

At this time, we do not deliver to PO/UPS Boxes, or APO/FPO/DPO.

International Shipping

We currently ship to the international destinations listed below. If your country is not listed, please contact us at customerservice@sferra.com.

Please note that the customer is responsible for paying all import duties and tariffs to the carrier upon delivery. For packages that are refused upon delivery, or are returned back to SFERRA, the customer will be responsible for all applicable duties, tariffs and fees to import the items back to the SFERRA returns center, including the actual shipping costs paid to the carrier to and from the United States. These costs will be deducted from the customer return.

RETURN POLICY

All items purchased from SFERRA Outlet are final sale and ineligible for return or exchange unless there is a manufacturer's defect or error. Any issues with an order of this nature must be reported to SFERRA within 48 hours of receipt of merchandise. Please contact customer service to report items of this nature.

Changes or Cancellations

Most orders placed prior to 12PM ET Monday through Friday are processed and shipped the same day. Therefore, once your order is submitted there is a limited window of time during which an order may be cancelled. If you wish to make changes to your order, email customerservice@sferra.com or call 732-225-6290, 9AM to 5PM ET Monday through Friday.